Privacy Policy
At crx bet, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains what personal data we collect from Bangladeshi players, how it is used, who we share it with, and the rights you hold over your own information.
Our Privacy Commitments
Before you read the full legal text, here is a plain-English summary of the six core privacy commitments crx bet makes to every player on our platform.
Data We Collect
crx bet collects personal data from players in several ways — directly when you register or make a deposit, automatically when you use our platform, and from third-party sources such as payment processors and KYC verification partners.
Information You Provide Directly
When you create a crx bet account, complete KYC verification, make a deposit or withdrawal, or contact our support team, you provide us with personal information that we collect and store. This includes:
- Registration data: Full legal name, date of birth, mobile number, email address, and a self-selected secure password.
- Identity verification (KYC) documents: A copy of your National Identity Card (NID), passport, or other government-issued identity document. These are required before withdrawals can be processed.
- Payment information: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and card details (Visa, Mastercard) used for deposits and withdrawals. Full payment credentials are processed and tokenised by our payment partners — crx bet does not store raw card numbers on our servers.
- Support communications: Any messages, chat transcripts, emails, or complaints you send to the crx bet support team, including content, timestamps, and associated account identifiers.
- Responsible gaming data: Self-exclusion requests, deposit limit preferences, session time-out settings, and any problem gambling declarations you voluntarily provide.
Information Collected Automatically
When you access and use the crx bet platform, we automatically collect certain technical and behavioural data. This helps us maintain platform security, personalise your experience, and improve our Services:
- Device and connection data: IP address, device type, operating system, browser type and version, screen resolution, and network carrier.
- Usage and session data: Pages visited, games played, bets placed, session duration, login timestamps, navigation paths, and feature interactions.
- Transaction data: Deposit amounts, withdrawal requests, bet history, win/loss records, bonus activations, and wagering activity — all recorded in BDT (৳).
- Cookie and tracking data: Information collected via cookies, web beacons, and similar technologies as described in our Cookies section below.
- Geolocation data: General geographic location (country and city level) derived from your IP address, used to enforce Prohibited Territory restrictions and to tailor content to Bangladeshi players.
Information From Third Parties
crx bet may receive personal data about you from trusted third-party sources in the following circumstances:
- KYC and identity verification partners: Third-party services that assist with document verification, fraud screening, and age confirmation may share verification outcomes and risk signals with us.
- Payment processors: bKash, Nagad, Rocket, Upay, and banking partners share transaction confirmation data and, where necessary for fraud prevention, account-holder name matching data.
- Game providers: Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi may share aggregated game session data and, in cases of suspected cheating or technical disputes, individual session logs.
- Fraud and AML screening providers: We may cross-reference player data against sanctions lists and fraud databases maintained by third-party compliance service providers.
crx bet applies a data minimisation approach. We collect only the personal data that is strictly necessary for each specified purpose. If you believe we are holding data about you that is not necessary for the provision of our Services, you have the right to request its deletion — subject to our legal retention obligations.
How We Use Your Data
crx bet processes your personal data only for specific, legitimate purposes. The table below sets out each processing purpose, the data categories involved, and the legal basis on which we rely.
Processing Purposes and Legal Bases
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Name, email, mobile number, date of birth, password | Performance of contract |
| Identity verification (KYC) | NID / passport, date of birth, address | Legal obligation; legitimate interest (fraud prevention) |
| Processing deposits and withdrawals | Payment method details, transaction amounts in BDT | Performance of contract |
| Customer support and dispute resolution | Account data, support communications, transaction history | Performance of contract; legitimate interest |
| Fraud prevention and security monitoring | IP address, device data, bet patterns, login history | Legitimate interest; legal obligation |
| Anti-money laundering (AML) compliance | Identity documents, transaction records, source-of-funds data | Legal obligation |
| Responsible gaming tools | Self-exclusion data, deposit limits, session data | Legal obligation; protection of vital interests |
| Platform improvement and analytics | Usage data, session data, game interaction data (aggregated) | Legitimate interest |
| Promotional communications (where consented) | Email address, mobile number, game preferences | Consent |
Marketing Communications
crx bet may send you promotional offers, bonus notifications, and platform updates via email or SMS, but only if you have provided explicit consent during registration or at a later point through your account settings. You may withdraw your marketing consent at any time by contacting our support team or updating your notification preferences within your account.
Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal, and does not affect your ability to continue using the crx bet platform. Transactional communications — such as deposit confirmations, withdrawal notifications, and security alerts — are not marketing communications and will continue regardless of your marketing consent status.
Data Sharing & Third Parties
crx bet does not sell your personal data. We share player data only with trusted service providers who help us deliver our Services, or where we are legally required to do so.
Categories of Recipients
Your personal data may be shared with the following categories of third parties:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive transaction data necessary to process your deposits and withdrawals.
- Game technology providers: Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi receive session identifiers and, in dispute scenarios, individual game logs. These providers operate under strict data processing agreements.
- KYC and identity verification services: Third-party partners who assist with document verification and age confirmation receive the identity documents you submit during the KYC process.
- Fraud and AML screening services: Compliance technology providers who help us screen for financial crime and sanctions exposure receive limited transactional and identity data.
- IT infrastructure and cloud services: Hosting, database, and content delivery providers who process data on our behalf under data processing agreements requiring equivalent security standards.
- Legal and regulatory authorities: Competent courts, law enforcement bodies, and regulatory authorities where disclosure is required by applicable law or a valid legal order.
Data Processing Agreements
All third-party service providers who process personal data on behalf of crx bet are required to enter into formal data processing agreements. These agreements mandate that the provider:
- Processes personal data only on documented instructions from crx bet;
- Implements appropriate technical and organisational security measures;
- Does not sub-contract processing without prior written approval from crx bet;
- Returns or deletes personal data upon termination of the service agreement;
- Cooperates with any data protection audits reasonably requested by crx bet.
crx bet does not permit any third-party service provider to use player personal data for the provider's own purposes, including marketing, profiling, or re-sale.
Some of our third-party service providers may be located outside Bangladesh. Where personal data is transferred internationally, crx bet takes steps to ensure that appropriate safeguards are in place — including contractual data transfer clauses and security assessments — to maintain equivalent protections for your data.
Cookies & Tracking Technologies
crx bet uses cookies and similar technologies to keep you logged in, remember your preferences, maintain platform security, and understand how players use our Services so we can improve them.
What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function correctly, operate more efficiently, and provide analytical information to the site operator. crx bet uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them).
Types of Cookies We Use
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Maintain your login session, enforce security measures, and ensure the platform functions correctly. These cannot be disabled. | Session / up to 24 hours |
| Functional / Preference | Remember your language preference, game lobby layout, and notification settings to personalise your experience. | Up to 30 days |
| Analytics | Collect aggregated data about page visits, session durations, and feature usage to help us understand and improve platform performance. | Up to 13 months |
| Fraud & Security | Identify suspicious login behaviour, detect automated bots, and prevent account takeover attempts. | Up to 12 months |
Managing Cookies
You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, and delete cookies. Please note that disabling strictly necessary cookies will impair or prevent your ability to log in and use the crx bet platform. Disabling functional cookies will mean your preferences are not remembered between sessions.
To manage cookies, refer to the settings or help section of your browser. Common browsers used by Bangladeshi players — including Chrome for Android, Samsung Internet, and Firefox — all provide cookie management options. Instructions vary by browser version; please refer to your browser's official documentation for current guidance.
Data Security
Protecting your personal data is a responsibility crx bet takes seriously. We have implemented a layered set of technical and organisational security measures appropriate to the sensitivity of the data we hold.
Technical Security Measures
- 256-bit SSL/TLS encryption on all data in transit between your device and crx bet servers.
- Encryption at rest for sensitive data including identity documents, payment tokens, and KYC records.
- Firewalls and intrusion detection systems monitoring platform infrastructure around the clock.
- Tokenisation of payment credentials — raw card numbers and full mobile wallet credentials are never stored on crx bet servers after initial processing.
- Two-factor authentication (2FA) available for player accounts as an optional additional login security layer.
- Regular penetration testing and vulnerability assessments conducted by independent security specialists.
Organisational Security Measures
- Role-based access control (RBAC) — crx bet staff access player data only on a need-to-know basis relevant to their job function.
- Staff data protection training — all employees and contractors with access to personal data complete mandatory data protection training.
- Incident response plan — crx bet maintains a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify affected players within the timeframe required by applicable law.
- Vendor security assessments — all third-party processors are assessed for security adequacy before being granted access to crx bet player data.
While crx bet takes extensive measures to secure your data, account security is a shared responsibility. You must keep your login credentials confidential, use a strong and unique password, and contact our support team immediately if you suspect unauthorised access to your account. crx bet will never ask you for your password via email, SMS, or live chat.
Data Retention
crx bet retains personal data for defined periods determined by the purpose for which the data was collected and by applicable legal obligations. We do not retain data longer than necessary.
Retention Periods by Data Category
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML obligations; legal dispute resolution |
| KYC / identity documents | Duration of account + 5 years post-closure | AML and regulatory compliance |
| Transaction records (deposits/withdrawals in ৳) | 7 years post-transaction | Financial record-keeping obligations |
| Bet and game history | 5 years from date of activity | Dispute resolution; responsible gaming |
| Support communications | 3 years from date of communication | Service quality; dispute resolution |
| Self-exclusion records | Duration of exclusion + 5 years | Player welfare; re-registration prevention |
| Marketing consent records | Until consent withdrawn + 3 years | Proof of consent for compliance purposes |
| Analytics and usage data (aggregated) | 13 months rolling | Platform performance analysis |
Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised, except where continued retention is required by a valid court order or regulatory directive.
Your Privacy Rights
As a crx bet player, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights in a timely and transparent manner.
Policy Updates & Contact
This Privacy Policy is reviewed and updated periodically to reflect changes in our practices, applicable law, and the Services we offer. Here is how we manage updates and how you can reach us.
Updates to This Policy
crx bet reserves the right to update or amend this Privacy Policy at any time. When material changes are made — such as the introduction of a new data processing purpose, a new category of third-party recipient, or a change in retention periods — the effective date displayed at the top of this page will be updated. Where changes are significant, we will notify registered players via email or an on-platform notification prior to the changes taking effect.
We encourage you to review this Privacy Policy periodically. Continued use of the crx bet platform following any published change constitutes your acknowledgement of the updated policy. If you do not agree with any material change, you should contact our support team to discuss your options, including account closure and the return of any remaining real-money balance.
Contact Our Privacy Team
If you have any questions, concerns, or requests relating to this Privacy Policy or the way crx bet handles your personal data, please contact us using the details below. All privacy-related correspondence should be directed to our support team, who will escalate matters requiring data protection expertise to the appropriate internal team.
Email: [email protected] (plain text — not a link)
Live Chat: Available 24/7 on the crx bet platform
Support Hours: 8:00 AM – 12:00 AM BST (UTC+6)
Response Time: We aim to acknowledge all privacy-related enquiries within 3 business days and to provide a substantive response within 30 days.
This Privacy Policy is written in English and the English-language version is the definitive and authoritative version. In the event of any inconsistency between a translated version and the English version, the English version shall prevail. crx bet's platform and all legal documentation are maintained in English for the benefit of our Bangladeshi player community.
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